Knowledge Engine
Structured context on the platforms, processes, and corporate ecosystem where I operate.
Core Concepts
IT Service Management (ITSM)
ITSM is the discipline of designing, delivering, managing, and improving IT services to meet business needs, focusing on people, processes, and technology from a customer-centric view.
processgovernanceservice delivery
Incident Management
The process to restore normal service operation as quickly as possible and minimize business impact.
processoperations
Change Management
A controlled process to manage all changes to IT services with minimum disruption.
processgovernance
Infrastructure & Tools
The underlying operational technologies that support enterprise service delivery.