Interactive Resume

DXC Technology

• End-to-end Incident Management: owns the complete lifecycle — detection (alerts), logging in ServiceNow/HPSM, prioritization based on impact/urgency, escalation to right teams, coordination, resolution tracking, and closure while strictly meeting SLA/OLA. Participates in major incident bridges.
• RFC & Service Request handling: analyses, classifies, and schedules Requests for Change (RFCs) and Service Requests across infrastructure, server, and application domains.
• Change validation & governance: performs detailed validation of scope, technical dependencies, risk level, and production impact before CAB/eCAB. Coordinates with infrastructure, app, network, security, and storage teams.
• Post Implementation Review (PIR): conducts PIRs to confirm success and capture improvement actions.
• Patching expertise: supports MFSA-based patching and SCCM patch coordination to ensure zero or minimal downtime. Troubleshoots Windows Server issues post-patch.
• Active Directory & Access Management: handles RBAC, UAM, group policy requests, and uses BeyondTrust Privileged Access Management (PAM).
• Virtualization & Storage: operates daily with VMware vSphere environments for server validation and supports incident analysis involving NetApp ONTAP systems.
• CMDB: creates, updates, and validates Configuration Items (CIs) and relationships.
• SLA/OLA tracking: monitors performance and prepares operational reports.
• Knowledge Transfer (KT) & Transitions: delivers KT, Shadow KT, and Cross KT sessions to new joiners and client stakeholders. Supports major client project transitions.