Infrastructure & Tools

Microsoft's enterprise OS. Nikhil handles service failures, performance issues, access problems, and post-patch incidents using Event Viewer and PowerShell.

Enterprise virtualization platform. Nikhil uses VMware for server validation during changes, patching coordination, and managing high availability.

Microsoft directory service for identity management. Nikhil manages user/group access, RBAC, UAM, and group policy requests.

Privileged Access Management solution. Nikhil uses it for secure privileged access provisioning and approvals to reduce security risks.

Microsoft systems for patch management. Nikhil coordinates patch scheduling, deployment, verification, and compliance reporting against Microsoft Security Fix Announcements.

Enterprise storage OS. Nikhil supports storage-related incident analysis and coordination.

Leading cloud ITSM platforms. Nikhil handles tickets, approvals, CMDB updates, and reporting for global operations.